Complete the Form: It only takes a few minutes to let us know you want to get connected. This helps our construction and installation teams know where to focus their efforts, getting the network built quickly and efficiently.
Receive Your Personalized Account Portal: Once you submit your form, you’ll get an email with a link to your own account portal.
Sign the Agreement: To secure your spot on the installation list, you’ll need to sign the agreement in the portal. This is crucial to getting your fiber connection and ensuring you receive the free installation as part of the grant program.
You’re all set — there’s no need to sign up again.
We’ll contact you when your address is ready to move forward.
If you’re unsure or need to update your info, please call
920-351-1023 (Fiber option) or email bhinquiries@bertramfiber.com.
Updated: October 8, 2025 – Final Construction Phase Begins
Click here to read the full customer update letter
(We’re sending this via email, but you can view it here too.)
*Some Restrictions Apply
*Some Restrictions Apply
*Some Restrictions Apply
*Pricing and promotional offers are available for a limited time and are subject to change at any time for any reason. Valid for new customers only. 5.5% broadband recovery fees will be assessed each billing cycle. Added fees may be required for additional equipment and services. Internet speeds are not guaranteed and may vary by equipment, number of users/devices and other factors outside of Bertram Internet’s control. Actual speed test results may vary up to 30%.
Referral program available to existing Bertram Internet customers (referrer) and new Bertram Internet customers (referee). For each referral that results in a new activation, the referrer will receive a $50 bill credit beginning the month following the referee’s installation date. Referral payments will come in the form of bill credits applied to your Bertram Internet service account. Program statement credits are not redeemable for cash. Terms and restrictions apply.
Includes:
Conduit from ROW to Side of Home Up To 300ft
Direct burial of fiber if longer than 300ft
This option can be different if homeowner requests but additional costs may incur.
Box and NID placement on side of home
Basic Install into home 1 exterior wall entry and 50ft of cable**
**Does not include cable running through walls or into ceilings
Includes:
Longer cable runs than 50ft
Running cable through chases or rafters or unfinished basements or cable chases.
* Third party required to fish cables and for cable into attics over ceilings.
Mobilization Fee For Underground Crew $3,500
Cable from ROW to Side of Home Up To 300ft $40/ft after 300ft (shortest distance from ROW, $40/ft if shortest path not taken)*
In Home Installation 199.99
Box and NID placement on side of home
Basic Install into home 1 exterior wall entry and 50ft of cable**
*Extra conduit footage charges and mobilization fees can be avoided if the customer runs their own conduit from the side of the home to ROW. Conduit must meet Bertram specifications see FAQ below.
**Does not include cable running through walls or into ceilings
Includes:
Longer cable runs than 50ft
Running cable through chases or rafters or unfinished basements or cable chases.
* Third party required to fish cables and for cable into attics over ceilings.
At Bertram, we’re committed to restoring all work areas as close to their pre-construction condition as possible. We even have a dedicated team focused solely on site restoration.
If you notice anything that needs a second look or a little extra care, don’t hesitate to reach out:
📞 920-351-1023
📧bhrestoration@bertramfiber.com
If you want fiber broadband service from Bertram you must create an account through the online signup portal at https://signup.gobertram.com/ . Once you set up an account, you must log in to https://billing.gobertram.com to complete the right of entry and service agreement. This allows access by Bertram to your property, where they will bury your fiber optic cable from the roadway to your premise(s).
*If you do not have access to an internet connection or a computer to complete the online signup form, you may visit the Door County Broadband office Monday through Thursday from 9am-12pm. Alternatively, you may visit the Baileys Harbor Town Office Monday through Thursday from 9am-3pm and Friday from 9am-12pm. Both of these locations will provide devices and assistance if necessary to complete the online signup form.
Construction is progressing through Baileys Harbor at this time. Project updates will be posted here on this page and on the town’s webpage.
Small Business (Non-priority, no on-call tech, service issues addressed on a first-come first-served basis):
250 Mbps Symmetrical Upload/Download – $54.95/month initial 12 months; $64.95 thereafter
500 Mbps Symmetrical Upload/Download – $104.95/month initial 12 months; $114.95 thereafter
1 Gbps Symmetrical Upload/Download – $199.95/month initial 12 months; $209.95 thereafter
Under the terms of the grant Baileys Harbor has with the Wisconsin PSC State Broadband Office, the cost of standard installations is included in the grant funding. Therefore, most property owners would not have any additional cost for installing service from the roadway to the building and then from the building to the inside of the home. The standard installation includes up to 300 feet of conduit and follows the shortest distance between the road and the building. For installations over 300 feet between the roadway and the building, Bertram will direct bury the fiber cable.
After the grant period closes, the agreement with the Town states the standard installation will have an additional mobilization fee of $3,500. Over 300 feet, the additional cost is $40 per foot which may be waived if the customer provides their own compatible conduit.
If you live on a private road, please contact bhinquiries@bertramfiber.com to discuss your available options.
All individual property owners should complete the online signup form and sign the ROE agreement. Each association should contact Bertram to determine the best method for connecting their individual property owners. Please have Association Presidents contact bhinquiries@bertramfiber.com to schedule a meeting.
Yes. Bertram offers a monthly Seasonal/Vacation hold. The rate is $29 per month and is available from October 1st through April 1st. You have to call in and schedule your dates for your hold and have a valid payment method on your account. Keep in mind that the Seasonal/Vacation hold will be able to operate basic smart services such as lights and thermostats but not be able to operate security cameras.
The answer to this question is two-part. Bertram’s installation crew will contact each property owner that has signed a Right of Entry Agreement to determine the location that the drop will be placed from the Right of Way at the road to the property owner’s building(s) and schedule the installation of the drop at that time. Once the drop is scheduled, another crew will come and locate utilities and mark the property for said utilities prior to the drop being placed.
Once the drop is placed, an appointment will be scheduled with you for another crew to do the installation into the building(s). At this point, you will be able to use your fiber.
You must sign the right of entry and service agreement for each property you would like to have service installed at.
Every effort will be made to use the shortest distance that provides the least
disturbance, unless a different path is less expensive and disruptive. If a property owner does not like that path they can choose another path but they may be subject to incur costs as that will not be considered a standard installation.
No. Your fiber installation includes bringing your internal connection inside the property up to 50 feet from the exterior box placed on your house. At that point it will be connected to a router provided by the customer. The cable will be plugged into the provided power supply and will need to be plugged into a standard wall outlet. This installation does not include running cabling through interior walls, or ceilings. Any cable needing to be ran more than 50 feet will be charged an additional $199.99 installation fee.
Bertram provides fiber internet services for the Town of Baileys Harbor. From this Fiber internet service, customers are able to purchase streaming services for their TVs and other devices. Customers are also able to connect their cellular devices to their fiber internet to access Wi-Fi calling features. This enables them to use their cellular devices in their home even when they don’t have cellular signal.
Unlike many internet service providers, Bertram uses what is referred to as an active network. This means that every premise gets its own dedicated fiber strand, rather than sharing bandwidth with their neighborhood. This means the very highest service levels are available to every location.
Bertram’s fiber network is buried in the Town of Baileys Harbor.
Bertram strives to return all working areas to as close to pre-construction condition as possible. If you have any further questions or concerns, please call 920-351-1023 or email bhrestoration@bertramfiber.com.
Bertram provides industry leading Customer Support with technicians available to take your calls 24/7. Primary support hours are Monday-Friday from 8am-9pm and Saturday from 9am-1pm. They can provide information on billing, accessing the customer portal, and answer any questions you may have about the service.
You can call our customer support line at (920)351-1023.
Payment is not required to be dropped off with the ROE and Service Agreements. If the ROE and Service Agreements are signed and returned by June 14th 2024, the standard installation will be provided at no cost to the customer.
Bertram Communications started servicing underserved communities across Wisconsin in 2003. We are now in 2 states and we are still dedicated to connecting small towns and rural communities. Our corporate office is located in Random Lake, WI and we are proud to serve the immediate surrounding communities. Our other offices are located in Baileys Harbor WI, Grant Park, IL.
The conduit needs to be at least 1″ in diameter and must be run from the premise(s) to the ROW. The conduit needs to be either communication orange conduit or grey PVC. Please contact Bertram if you are planning to use your own conduit.
Bertram Communications recommends a Wi-Fi 6 router or a mesh-networking kit that is specified as capable of 1 Gigabit speeds. You need a dual-band or tri-band router with no Modem. It has to be a standalone WIFI-6 router.
Make sure the router is capable of covering the square footage of your house or close to it.
Yes you can, the goal of this project is to get people connected to the internet. There is no additional charge for this.
Sales and Customer Support:
Mon–Fri: 8:00 AM – 11:45 AM and 12:15 PM – 5:00 PM
Tier 2 Technical Support:
Mon–Fri until 7:00 PM | Sat: 9:00 AM – 1:00 PM
Tier 1 Support & Bill Pay:
Available 24/7
Tier 1 cannot assist with billing or scheduling questions.
sales@gobertram.com
support@gobertram.com
920-351-1023
920-351-1023
